Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Crowborough | GPhC Registered Online Pharmacy | GPhC No. 9012511

Last updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Pharmacy Weight Loss Crowborough is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Crowborough and across the UK. We act as the data controller for all personal information collected through our services.

What Data We Collect

When you use our services, we may collect the following types of personal information:

• Identity data: Full name, date of birth, and gender
• Contact data: Email address, phone number, and delivery address
• Health data: Medical history, current medications, weight, BMI, and other health information relevant to your treatment
• Payment data: Billing details processed securely through our payment provider
• Technical data: IP address, browser type, and website usage information

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

How We Use Your Data

We use your personal data to provide safe and effective pharmacy services. Our lawful bases for processing include legitimate interests, legal obligation, and explicit consent for special category health data. Specifically, we use your data to:

• Assess your suitability for weight loss treatments during pharmacist review
• Dispense and arrange delivery of approved medications (delivered within 1 working day of pharmacist approval)
• Communicate with you regarding your treatment, orders, and any safety concerns
• Maintain accurate medication and consultation records as required by law
• Comply with GPhC regulatory requirements and legal obligations
• Improve our services and ensure clinical safety

Cookies

Our website uses cookies to improve your browsing experience and analyse website traffic. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website to function correctly
• Analytics cookies: Help us understand how visitors interact with our site (used only with your consent)
• Functional cookies: Remember your preferences to improve your experience

You can manage or disable cookies through your browser settings at any time. Disabling essential cookies may affect your ability to use certain features of our website.

Third-Party Sharing

We do not sell or rent your personal data to third parties. We may share your information only where necessary with:

• NHS and healthcare professionals: Where clinically necessary or required by law
• Payment processors: To securely handle transactions
• Delivery providers: To fulfil your medication orders
• IT and platform providers: Who support the secure operation of our services under strict data processing agreements
• Regulatory authorities: Including the GPhC, where we are legally required to do so

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

Data Retention

We retain patient records for a minimum of eight years in accordance with NHS and pharmacy regulatory guidelines. Payment records are retained for six years as required by HMRC. Once data is no longer needed, it is securely deleted or anonymised.

Data Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our systems are regularly reviewed to maintain the highest standards of data security.

Your Privacy Choices

You have the right to access, correct, or request deletion of your personal data. You may also object to certain types of processing or request that we restrict how we use your information. Where processing is based on your consent, you may withdraw that consent at any time. To exercise any of these rights, please contact us directly and we will respond within 48 hours.

Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please get in touch:

Pharmacy Weight Loss Crowborough
GPhC No. 9012511
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.